DISABLED ACCESS POLICY

The Dragon Hotel welcomes all disabled people regardless of age, physical, intellectual or sensory ability.  We strive to provide the best possible experience for all our guests and visitors through a policy of continuous monitoring and improvement of our facilities and training for our staff.

We work to identify areas where improvements are required and implement reasonable solutions wherever possible.  As a service provider we are always conscious of our legal obligations under equality legislation.  We aim not to just be compliant with our legal obligations, but to be able to deliver an outstanding experience which meets and, where possible, exceeds the statutory requirements placed on us.

As part of that commitment we seek to ensure that:

• disabled people are treated no less favourably than others; and;
• reasonable adjustments are made where appropriate and possible, by way of sensitive and creative solutions that address barriers to access.

Pre-Arrival

• For assistance prior to arrival please contact reservations on 01792 657100
• The Dragon Hotel in Swansea’s city centre is ¾ mile from the M4 J42 and 5 minutes walk from Swansea Train Station that provides direct connections with Cardiff & London.
• Taxis are readily available outside the train station
• The City bus station is an uncomplicated 5 minutes walk from the hotel
• The City centre is on our door step
• We have a list of local equipment  suppliers at reception

Arrival & Car Parking Facilities

• The hotel has 52 parking spaces, on a first come first served basis.
• The car park is surfaced with Tarmac and has lined parking spaces, along with 2 disabled parking bays
• The main entrance doors of the hotel are all automatic from the car park at the rear or from the street at the front, making entry and exit easy for infirm or disabled guests
• Assistance is provided wherever possible with parking and luggage

Main Entrance & Reception

• The reception area is level with access to the Brasserie and Lifts
• The reception desk is located to your right as you enter the Main entrance or on your left if you enter from the car park
• The reception desk is 119cm high or at lower part 78cm high
• On check in staff will brief you on our evacuation policy on request
• The registration card can be enlarged if required
• The Brasserie is located on the ground floor towards the front of the hotel
• The Piano Bar & Restaurant is located on the First Floor in front of the lifts (where breakfast is served)
• The Lounge bar is located on the first floor along the corridor from the Piano Bar & Restaurant
• There are no steps into the restaurant or bar, access can be gained via the lifts that service all the floors
• The floor in the Main Entrance is tiled with the floor at Reception and other areas of the hotel (lounge, corridors) carpeted, The Brasserie floor is wooden
• There is an internal phone on the reception desk that guests can use to call other bedrooms
• The main hotel is seven floors high and access to the 106 bedrooms is via a central staircase & lift

Public Areas – WC

• There are separate modern toilet facilities provided for ladies and gents and a separate disabled toilet with baby-changing facilities, both within the Brassiere and on the first floor.
• Access to the toilets is either along the corridor from the Piano Bar & Restaurant (1st Floor) or via a corridor at the back of the Brassiere
• The floor surface in the toilets is tiled
• There is no colour contrast with critical surfaces and the sanitary ware is white

Brasserie, Piano Bar & Restaurant & Lounge

• The location of the toilets are detailed in the public areas WC section
• There is a bar situated within the Brasserie on the ground floor at the front of the hotel. It has a level entry and is open plan with even wooden flooring, or alternatively the Lounge bar is located on the first floor. This has a carpeted floor and is open plan with sofas and chairs.
• The bar counter is straight in front upon entry to the Brasserie and to the left on entry to the Lounge
• Table service is offered throughout the dining areas
• The tables are all of equal height and there is an option of easy access chairs
• Lighting is a combination of natural and electric light
• The restaurant is located on 1st floor opposite the lifts and along the corridor from the Lounge Bar
• The restaurant provides table service throughout with assistance available with the self service breakfast items
• Lighting is again a combination of natural & electric light
• We cater for most dietary needs, although prior warning is advised

Laundry

• Laundry service and dry cleaning is offered
• Bags are available in the bedrooms and are to be left at reception by 9.00am and returned by 5.00pm (except Sundays when there is no laundry or dry cleaning service). Please note that dry cleaning is sent out to a local company, times of return are subject to change

Shop

• There is no on-site shop, however a chemist & supermarket are a 5 minute walk away
• Some items can be purchased through the reception desk

Leisure Facilities

• Located at the back of the hotel access via 4 steps or alternative can be accessed via the car park for wheelchair users
• Facilities include: 18 metre heated indoor swimming pool, Precor gymnasium, male & female saunas
• Beauty treatments, fitness classes and sports massage are available
• Male & Female changing rooms have non-slip tiled floors and sanitary ware is mostly white

Outdoor Facilities

• There are various activities available in the surrounding area subject to weather conditions.
• Information can be found to the right of the reception desk

Conference Rooms & Banqueting

• We have 5 main conference rooms that are all accessed via the lift on both the ground floor and 1st floor, three of these rooms can be accessed via double doors
• Lighting is a combination of natural & electric light and can be varied using dimmer switches
• There is a hearing loop set up in two of the larger rooms, we can also provide a portable loop
• Please notify conference organizers in advance if you will require any additional services e.g. special seating arrangements, staging, we try to accommodate everyone’s needs wherever possible

Bedrooms

• We have 106 rooms that are accessed via the central staircase & lifts
• We have 5 bedrooms that are accessible rooms (adapted for guests with disabilities); within these rooms there are emergency pull cords that call reception
• We have an audio alarm that is activated by fire and smoke detectors throughout the hotel
• The bedrooms and bathrooms are generously proportioned but some provide more turning and transfer space than others
• We try as far as possible to allocate bedrooms based upon individual guest needs
• Emergency procedures are posted on the door to each bedroom and are explained upon check in for any disabled guests upon request
• Every bedroom has television with remote control
• Flooring in bedrooms is mostly carpet with wooden flooring in some entrances
• Bedroom lighting can be switched on at the entrance to the room and also within the room
• There are bedside lights
• There is a direct dial telephone in all bedrooms
• We can provide non-allergenic bedding as required, pre-booking is essential
• All rooms are non-smoking in compliance with current legislation
• Most furniture within the rooms can be moved

Bathroom, Shower-room & WC

• All bathrooms are fitted with non-slip floor tiles
• Bathroom lighting is bright and sanitary ware is mostly white

Additional Information

• There are telephones on every floor by the lift that call directly to reception
• If you require any assistance during your stay please contact reception
• The Duty Manager can be contacted via reception
• We have a general evacuation procedure with specific procedures for infirm or disabled guests and this will be explained upon check in, when requested
• All housekeeping staff have been trained and are aware of procedures to aid privacy in bedrooms
• There is excellent coverage for mobile phones throughout the hotel
• Complimentary Wi-Fi is available throughout the hotel
• We have a number of rooms suitable for families
• Information on local attractions and events are available from the information display in reception

Contact Information

Address: The Dragon Hotel, The Kingsway, Swansea, SA1 5LS
Telephone: 01792 657100
Fax: 01792  456044
Email: info@dragon-hotel.co.uk
www.dragon-hotel.co.uk  
Hours of operation: 24 hours, 365 days per year
Emergency number: Reception Dial 0

Future Plans

We are constantly refurbishing and up grading our public rooms and bedrooms.  We encourage our guests and visitors, whether disabled or otherwise, to bring any accessibility issues to our attention.  We will always welcome their input and will work to address their concerns, for their benefit and for the benefit of all our future guests and visitors.

If you have any comments please phone 01792 657100 or email enquiries@dragon-hotel.co.uk